Frequently Asked Questions

Here you will find answers to some of the most frequently asked questions about Pixel2mail. Can’t find the answer to your questions? Contact us, we are here to help you.

10 most asked questions
Can you code my project to be retina-friendly?
Yes, Please add a note to your order and provide us with 2x size design file (s).
Do you code responsive email templates?
Yes. With our huge experience in HTML email template coding, we can build all you beautiful designs to responsive. Your ideas and requirements are welcome.
Do you offer support after the sale?
Definitely. Send us an e-mail and we'll make sure to provide you our assistance.
Do you work over weekends?
Our development team is available from Monday till Friday. For urgent projects, we can discuss about it.
How long have you been doing this?
We have been in this business for more than 5 years, and we still love what we do. Our goal is to make our clients happy and satisfied.
I’m worried about compatibility. How thorough are your tests?
For all our tests we use the Litmus.com platform, also physical devices to ensure the quality assurance.
What email clients do you support?
We support the following email clients:
  • AOL Mail (Chrome), AOL Mail (Explorer), AOL Mail (Firefox), Gmail (Chrome), Gmail (Explorer), Gmail (Firefox), Hotmail (Chrome), Hotmail (Explorer), Hotmail (Firefox), Outlook.com (Chrome), Outlook.com (Explorer), Outlook.com (Firefox), Yahoo! Mail (Chrome), Yahoo! Mail (Explorer), Yahoo! Mail (Firefox)
  • Lotus Notes 8, Lotus Notes 8.5, Outlook 2000, Outlook 2002/XP, Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Thunderbird 3.0, Thunderbird latest
  • Apple Mail 4, Apple Mail 5, Apple Mail 6, Outlook 2011
  • Apple Mail (iPhone 4), Apple Mail (iPhone 4S), Apple Mail (iPhone 5), Apple Mail (iPad)
 
What’s the best way to contact you?
We are available from Monday till Friday between 09:00 till 18:00. You can send us an e-mail anytime through [email protected] or call us on the following phone number: +31 (0)73 711 31 68
Will you provide me screenshots from the tested email clients?
Sure, you will receive a link to your Litmus.com test.
Will you sign a Non Disclosure Agreement?
No problem, send the agreement to us and we will sign it.
More questions
Do I have to pay VAT?
For clients located in the Netherlands, you can find the VAT amount on the invoice. For clients located outside the Netherlands, it is VAT-free.
What currency do you accept?
We only accept payments in EURO
How can I pay?
We accept payments via Ideal, credit cards, PayPal and Sofort Banking.
When do I have to pay?
We work with tight deadlines, that’s why we require full payment in advance, before we start your project.
Do you also design custom email templates?
Our partners are experienced designers who can assist you with your design desires and make your email template according to your requirements.
Who is Pixel2mail and where are you located?
We are a highly motivated, dedicated team of experienced developers, our goal is to deliver high quality emails to our clients in a very short timeframe. We love what we do and we do it with passion. Our office is located in the Netherlands, in ‘s-Hertogenbosch city.
How do I get a quote?
By simply completing the order form. Based on your design and desires we will provide you the most suitable price quote and completion time.
Do you work with urgent deliveries?
We are known of our super fast deliveries. We can deliver your order within a working day. Our goal is to code your beautiful design into pixel-perfect HTML. Why don’t you give a try and contact us and experience it by yourselves?

Working schedule Support is available Monday till Friday
9:00am — 18:00pm

If you need any contact us:

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